Frequently Asked Questions
- About Hot Springs
- About accommodation
- Meals and services
- Regarding surprise performances
- About Yukata
- others
About Hot Springs
-
Q.Are the baths in the hotel hot springs?A.All of Mikuniya's private baths are natural hot springs. The hot spring water distributed to the inn at Kinosaki Onsen is about 58 degrees, so we adjust the temperature by adding water. In order to keep the hot springs clean, we use both free-flowing and circulating water.
-
Q.Can I visit all the outdoor baths? Also, does it cost money?A.Guests staying at inns in Kinosaki Onsen are provided with an outdoor bath ticket that can be used during your stay at the inn (from check-in until 3:30 pm after check-out). If you use this ticket, you will not have to pay at the outdoor bath. However, please note that a bathing tax and bathing fee of 450 yen will be charged at check-out in addition to the accommodation fee, even if you do not use the hot spring.
-
Q.Can I shop at Yumepa?A.Yumepa has ended its service.
-
Q.Can I rent a yukata and use the private bath even if I'm only staying overnight?A.Please rest assured that all guests staying at our hotel will be provided with free yukata rentals and free use of all private baths.
-
Q.I would like to visit all seven outdoor baths. Is that possible?A.It is possible to visit all seven outdoor baths during your stay at Kinosaki Onsen, but we recommend that you check in early. The outdoor bath ticket (free pass) can be used during your stay at the inn (from check-in until 3:30 pm after check-out), so please check the Kinosaki Onsen Tourist Association Outdoor Bath Calendar in advance or call Mikuniya to confirm as some baths have shorter opening hours or closed days.
-
Q.Is the hot spring in the hotel hot?A.The temperature of the hot spring in the building varies slightly depending on the air temperature, but is set at 42.5°. If anything, it is set to be on the hotter side.
-
Q.I am pregnant. Can I take a bath?A.Of course you can take a bath. The hot spring is hot, so if you want to adjust the temperature, please use the "Yume" bath. This bath can be added with water, so you can adjust the temperature to your liking.
About accommodation
-
Q.Can I use a credit card?A.We accept all types of credit cards (minimum 10,000 yen). You can pay for accommodation by card, but for beauty and massage services, Yukata credit card payments, and other items where the inn has paid in advance, as well as for drinks only, we ask that you pay in cash. Thank you for your understanding.
-
Q.From when do cancellation fees apply?A.Cancellation fees usually apply from 3 days prior to the reservation date. Please see below.
3 days before: 30% of accommodation fee
2 days before: 30% of accommodation fee
1 day before: 50% of accommodation fee
On the day: 100% of the accommodation fee
-
Q.I haven't received a reservation confirmation email?A.If you use a mobile phone email address, the confirmation email may not arrive. Please see below.
・When entering your information when making a reservation, please make sure to allow emails sent from "mikuniya@kinosaki3928.com".
・The email may have been sent to your spam folder. Please check.
・Please call the inn to confirm whether your reservation has been made.
-
Q.Is there a parking lot? Does it ever get full?A.Mikuniya has its own parking lot for regular passenger cars. No reservation is necessary. In the unlikely event that the parking lot is full, we will guide you to a nearby parking lot. If you are coming by minibus or large bus, we will guide you to a nearby paid parking lot. In that case, a reservation is required, so please contact us in advance. The parking lot is about a 5-minute walk from the hotel, has no roof, and there are no height restrictions.
-
Q.If I arrive earlier than check-in time, can I leave my car there?A.When you arrive at Kinosaki Onsen, please stop by Mikuniya. We will guide you to our private parking lot.
-
Q.Can I store my luggage before check-in?A.We can store your luggage even if you arrive before check-in. Please stop by Mikuniya. We also have maps of the surrounding area.
-
Q.Can I store my luggage after check-out?A.We will accept your luggage after check-out until 11:00 a.m. If you are planning to leave by train or bus after noon, we will give you a ticket that allows you to leave your luggage for free at the inn information desk in front of the station. Please ask at the front desk if you wish to do so.
-
Q.Is there a toilet in the room?A.All rooms are equipped with toilets with washlets.
-
Q.I would like to smoke. Is there smoking available?A.All rooms and buildings in our hotel are non-smoking (including electronic cigarettes), but we have smoking rooms on the 2nd and 3rd floors of the main building and the 1st floor of the annex. We can also provide you with a room near the smoking rooms, so please contact us for more information.
-
Q.I hate the smell of cigarettes...A.Please rest assured that all rooms are non-smoking. If you would like a room away from the smoking area, please contact us.
-
Q.Please tell me what amenities are available in the rooms?A.Yukata set, bath towel, face towel, hair dryer, toothbrush, digital TV, DVD player
*Amenities such as razors, combs, cotton, hair ties, shower caps, and sewing sets are available at the front desk. -
Q.Is there an elevator in the building?A.Unfortunately, this facility does not have one.
-
Q.Can I bring in food and drinks?A.As per instructions from the public health center, we do not allow drinks as a general rule. However, if you absolutely must bring in drinks for special occasions such as anniversaries, please contact us. If you bring drinks without consulting us, you will be charged a corkage fee equivalent to the purchase price of the drinks.
-
Q.Are there any supermarkets or convenience stores nearby?A.There is a supermarket right in front of the hotel. There is a Family Mart convenience store about a 3-minute walk away.
-
Q.Can I bring pets?A.We are very sorry, but we are unable to accept pets as we do not have facilities to accommodate pets. Please contact us in advance and we will introduce you to a dog hotel near Kinosaki Onsen.
Meals and services
-
Q.Is dinner served in the room?A.All dinner will be served in your room.
-
Q.What time can I dine?A.You can choose to start your meal at 6:00 or 6:30 p.m. As a general rule, we do not accept dinner after 7:00 p.m. If you think it will be difficult to arrive in time for the meal due to traffic conditions, please be sure to contact the inn by 5:00 p.m. If we do not hear from you by the time dinner starts, we may not be able to serve you dinner. Thank you for your understanding.
-
Q.We will be visiting as a group of two. Can we dine together?A.We will be happy to accommodate your request. We will prepare the food so that you can dine together in either of our rooms or in a private room.
-
Q.Is it possible to change the meal plan? If so, by when should I notify them?A.It is possible to change the meal plan. Please contact us by the day before your stay.
-
Q.Until when can I order additional dishes? Can I order on the day?A.Additional dishes can generally be ordered up until 5pm on the day of your order. Please note that even if an item is on the menu, it may not be available due to stock availability. As it is difficult to procure ingredients such as Tajima beef, it is best to make a reservation three days in advance.
-
Q.I have an allergy, so I would appreciate it if you could change the ○○ in the dish to something else. Is that possible?A.We will do our best to accommodate your request. Please contact us at least one day in advance.
-
Q.I have a one-year-old child. Can you provide children's tableware?A.If you need one, please let our staff know and we will prepare it for you.
-
Q.I would like to stay for multiple nights, but what about meals on the second night?A.After consulting with you, we will prepare a different menu from that on the first night.
Regarding surprise performances
-
Q.I'm visiting to celebrate my wife's birthday. Is it possible to do something as a surprise, such as serving a cake at dinner?A.We can provide whole cakes (fees apply) with diameters between 12 and 22 cm, as well as bouquets and arrangements to suit your budget. Please let us know in advance what color you would like and when you would like them to be delivered to your room. In addition to cakes and bouquets, we can also provide other items if you let us know in advance. In addition, if your anniversary falls within a week of your stay, we will provide a small commemorative gift from the hotel.
-
Q.I am planning to stay here this time as a gift for the person I am traveling with, but is there any way to pay for the accommodation without the other person knowing?A.If you contact us, we will settle the bill before you check out. You can also transfer the money in advance.
About Yukata
-
Q.I don't know how to wear a yukata?A.A female staff member from our hotel will come to your room and help you put on the kimono.
-
Q.Are there any tips on how to wear a yukata?A.Make sure you match the right outfits and wear the yukata, tanzen, and haori in the right order. Keep the basics in mind when wearing a yukata. If you're wearing a colored yukata, choose a color that's a little more flashy than usual, and use the waist strings to make a nice ohashi-ori. If you have any questions, please call the front desk and we'll give you the appropriate advice.
others
-
Q.Where is the inn located? Can I easily find it even if it's my first time here?A.It is about a 3-minute walk from Kinosaki Onsen Station, and is located halfway along the road that leads from Kinosaki Onsen Station to Jizoyu. The rickshaw at the entrance is the landmark. It is easy to find even for first-time visitors.
-
Q.Is it okay to ride a rickshaw in front of the inn?A.Up to two adults can ride on the bus. However, it cannot be moved. Please feel free to take a commemorative photo as a memento of your trip to Kinosaki Onsen. If you call out to us, we will take a picture for you, so please feel free to ask.
-
Q.Do you have any recommendations for lunch after check-out?A.What you should try at Kinosaki Onsen are the Tajima beef and fresh seafood. Personally, I recommend the seafood bowl at Kaichuen on the second floor of Okesho Fresh Fish, and the Tajima beef nigiri at Ori Tsuru sushi! For other recommendations in Kinosaki Onsen, please see the Kinosaki Onsen Tourism Information > Recommended Restaurants page. Also, if you let us know what you would like to eat for lunch, we will be happy to help you.
-
Q.Are there any souvenirs you would recommend from Kinosaki?A.We recommend the Danjiri Taiko (a type of manju dumpling), a specialty of Kinosaki Onsen, and traditional straw crafts. Souvenirs of the local heroes, the Kinosaki Onsenger, are also popular.
-
Q.I'm going with my girlfriend, are there any tourist spots you'd recommend?A.If you're in Kinosaki Onsen, it's the summit of the Kinosaki Ropeway. At the summit, you can throw a tile at a target. It's said that if you hit it, your wish will come true. On a clear day, you can see the Sea of Japan and enjoy the experience of grilling dango. If you're looking for a tourist spot near Kinosaki Onsen, we recommend the Stork Village Park. Storks are also known as "birds of luck" and are said to bring happiness, so even more happiness may descend upon you two. Kinosaki Marine World is also a must-see date spot.
-
Q.Are there any recommended spots for families with children?A.We recommend Maruyamagawa Park, a 10-minute drive away, where you can enjoy canoeing, kayaking, and swimming in the summer, and skating in the winter. As it is a prefectural facility, the fees are reasonable. It is a great spot for making memories with the family. We also recommend Kinosaki Marine World, where you can enjoy dolphin shows, sea lion shows, and penguin shows. There is also a horse mackerel fishing pond, where you can enjoy freshly caught fish made into tempura on the spot.
-
Q.Does it snow in winter? Can I get there by car?A.Snow often accumulates in Kinosaki Onsen from mid-December to the end of February every year. Guests coming by car should be sure to bring snow tires or tire chains. If you call our hotel before you leave, we can let you know about the road conditions to Kinosaki Onsen, so please call if you are worried.
